These guys are amazing! I had an issue that caused me to return a few times, and it seemed like a solution was not in sight. However, Ben chose to stay late one evening to solve the problem. He replaced the part (which they had replaced with a new part from their local supplier originally) with a part from another ford vehicle on their lot and the problem immediately went away. It turned out that my car would not work properly with anything other than a Ford OEM part. So a Ford part was ordered and installed, and I'm again a happy camper. If it weren't for the patience and understanding of Matthew at the front desk and the sticktoittiveness of Ben to find a solution, I would still be having an issue. If you want real service, this is the place!